Vega Observation Institute, operated by Vega US LLC ("VOI," "we," "our," or "us"), operates the website located at vegaobservation.institute, including any related pages, account features, content, and services offered through the website (collectively, the "Website").
This Privacy Policy explains what information we collect through the Website, how we use and disclose it, how long we retain it, and the privacy choices that may be available to you.
VOI is designed as an informational, educational, research, and content platform. The Website does not collect email addresses or mobile phone numbers for marketing purposes and does not use advertising cookies, remarketing technologies, behavioral profiling, or cross-site tracking.
Please read this Privacy Policy together with our Terms and Conditions.
The information we collect depends on how you interact with the Website.
If the Website allows you to create an account, we may ask you to create or provide:
We do not require an email address or mobile phone number to create a standard VOI Website account unless we clearly notify you otherwise at the time of collection.
Passwords should be stored in a protected or encrypted form and should not be accessible to VOI personnel in plain text.
Because VOI does not ordinarily collect an email address during account registration, automated email-based password recovery may not be available. You may need to contact us to request assistance with account access, and we may be unable to restore an account if we cannot reasonably verify that you are the account holder.
We may maintain records relating to your use of account-restricted portions of the Website, including:
We use these records to operate the Website, administer access, protect content, and maintain Website security.
When you access the Website, our hosting, security, and infrastructure providers may automatically receive limited technical information, including:
We use this information only as reasonably necessary to deliver, secure, maintain, diagnose, and improve the technical operation of the Website. We do not use this information to build advertising profiles or to track your activity across unrelated websites or services.
If you contact us directly, we may collect the information you choose to provide, such as your name, contact information, message contents, attachments, and information required to respond to your inquiry. Providing this information is voluntary. Please do not send health records, government identification numbers, financial account information, or other sensitive personal information through ordinary email or unsecured communication channels.
Through the VOI Website, we do not intentionally collect:
VOI does not sell personal information and does not share personal information for cross-context behavioral advertising.
VOI does not use advertising cookies, marketing cookies, remarketing pixels, behavioral advertising technologies, or similar tools intended to follow users across unrelated websites. The Website may use cookies or similar technologies that are strictly necessary to authenticate users, maintain account sessions, remember security-related settings, distribute Website traffic, prevent fraud or abuse, protect the Website from malicious activity, or maintain the technical operation of the Website. These technologies are not used to serve targeted advertisements or create advertising profiles.
We may use information collected through the Website to:
We do not use VOI Website account information for targeted advertising.
We do not sell personal information.
We may provide information to vendors that help us operate and protect the Website, including hosting providers, cloud infrastructure providers, domain and content-delivery providers, account authentication providers, cybersecurity and fraud-prevention vendors, technical support providers, accessibility consultants or monitoring providers, legal, accounting, and professional advisers, and data-storage or backup providers.
We may disclose information if we reasonably believe disclosure is necessary to comply with applicable law or valid legal process, respond to lawful requests from courts, regulators, law enforcement, or government authorities, enforce our agreements and policies, investigate suspected fraud, security incidents, or illegal activity, protect the rights, property, security, or safety of VOI, our affiliates, Website users, or others, or establish, exercise, or defend legal claims.
Information may be disclosed or transferred as part of a proposed or completed merger, acquisition, financing, reorganization, sale of assets, insolvency proceeding, or similar business transaction. Any successor may continue to process information subject to this Privacy Policy unless you are notified otherwise.
We may disclose information to our parent company, subsidiaries, or affiliated companies when reasonably necessary to operate, secure, administer, or support the Website, provided those entities handle the information consistently with this Privacy Policy.
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy. When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it.
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, destruction, loss, or misuse. No website, transmission method, account system, or storage environment is completely secure. We cannot guarantee absolute security.
Depending on where you reside and whether applicable privacy law applies to VOI, you may have the right to request confirmation, access, portability, correction, deletion, restriction, or object to certain processing of your personal information. To submit a privacy request, contact us using the details in Section 15.
If the California Consumer Privacy Act, as amended, applies to VOI and to your information, California residents may have rights that include access, correction, deletion, portability, non-discrimination, and the right to opt out of certain sales or sharing of personal information. VOI does not sell personal information and does not share personal information for cross-context behavioral advertising. We do not knowingly sell or share the personal information of individuals under 16 years of age.
If Canadian privacy law applies, you may have rights to request access to and correction of personal information, withdraw consent to certain processing, and challenge our compliance with applicable privacy requirements. Personal information may be processed or stored outside your province or outside Canada, including in the United States.
The Website is not directed to children under 13 years of age, and VOI does not knowingly collect personal information from children under 13. If we learn that we collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.
The Website may contain links to third-party websites, platforms, publications, products, or services. When you follow an external link, you leave the VOI Website. VOI does not control and is not responsible for the privacy, security, availability, accuracy, or practices of third-party websites or services.
VOI is committed to improving the accessibility and usability of the Website for people with disabilities. If you encounter an accessibility barrier, please contact us at digital@myvega.com with "Accessibility" in the subject line.
The Website is primarily directed to users in the United States and Canada. If you access the Website from another country, your information may be transferred to, stored in, or processed in the United States, Canada, or other locations where VOI or its service providers operate.
We may update this Privacy Policy to reflect changes in Website functionality, our information practices, technology, service providers, legal requirements, or operational needs. We will post the updated Privacy Policy on this page and revise the "Last Updated" date.
Please include sufficient information for us to understand and respond to your request. Do not send passwords, payment information, government identification numbers, health records, or other sensitive information by ordinary email.